DCN704 - Collaborative Communications

Outline information
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Last revision date 2017-11-21 10:04:25.979
Last review date 2017-11-21 10:04:33.99

Subject Title
Collaborative Communications

Subject Description
Circuit-switching technology is traditionally used to transport voice over the telephone system. This course will examine the emerging trend of using packet-switching network to transport voice - especially over the Internet Protocol (IP) network. The objective of this course is to provide students with both the theories and hands-on experience of "IP Telephony". Students will be exposed to Cisco IP telephony system, as well as using open-source telephony software. Students will also get the bigger picture of how VoIP technology is changing the telecom industry.

Credit Status
1 credit in the CTY program.

Learning Outcomes
Upon successful completion of this subject the student will be able to:

  •     Familiar with WAN design guideline and Quality of Service issues related to VoIP implementation.
  •     Describe the major components of the Public Switched Telephone System (PSTN)
  •     Able to choose from different voice compression / codec technologies
  •     Understand the functionalities of different equipment (e.g. CO switch, PBX, IVR)
  •     Understand and apply voice traffic analysis / planning tools
  •     Describe the three major VoIP standards: SIP, H.323 and MGCP
  •     Implement Cisco IP telephony solution with CallManager and IP phones
  •     Understand how Open-Source software packages can be used to implement IP Telephony
  •     Understand how VoIP impacts security, and how to safeguard the network.

Essential Employability Skills
Communicate clearly, concisely and correctly in the written, spoken and visual form that fulfils the purpose and meets the needs of the audience.

Execute mathematical operations accurately.

Apply a systematic approach to solve problems.

Use a variety of thinking skills to anticipate and solve problems.

Locate, select, organize, and document information using appropriate technology and information systems.

Analyze, evaluate, and apply relevant information from a variety of sources.

Show respect for diverse opinions, values, belief systems, and contributions of others.

Interact with others in groups or teams in ways that contribute to effective working relationships and the achievement of goals.

Manage the use of time and other resources to complete projects.

Take responsibility for one's own actions, decisions, and consequences.

Cheating and Plagiarism
Each student should be aware of the College's policy regarding Cheating and Plagiarism. Seneca's Academic Policy will be strictly enforced.

To support academic honesty at Seneca College, all work submitted by students may be reviewed for authenticity and originality, utilizing software tools and third party services. Please visit the Academic Honesty site on http://library.senecacollege.ca for further information regarding cheating and plagiarism policies and procedures.

All students and employees have the right to study and work in an environment that is free from discrimination and/or harassment. Language or activities that defeat this objective violate the College Policy on Discrimination/Harassment and shall not be tolerated. Information and assistance are available from the Student Conduct Office at student.conduct@senecacollege.ca.

Accommodation for Students with Disabilities
The College will provide reasonable accommodation to students with disabilities in order to promote academic success. If you require accommodation, contact the Counselling and Disabilities Services Office at ext. 22900 to initiate the process for documenting, assessing and implementing your individual accommodation needs.