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ECP210 - Health and Stress Management

Emergency Communicators have an elevated risk of occupational stress from their professional activities and techniques of stress management and mental health first aid are critical aids in this professional field. In this subject, stress and its consequences on mental health are explored in the classroom, and subjects include topics such as substance-related disorders, mood-related disorders, anxiety & trauma-related disorders, and psychotic disorders.

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ECP220 - Police Communications Procedures

Law enforcement agencies are governed by specific laws, by-laws, regulations, standards, and procedures. Even technology that is used on a daily basis such is governed by regulations and procedures. This course will address the different classes of police procedures, technology, terminology, and equipment used within the police communications environment. Students will also examine the Special Investigations Unit (SIU) and other Ontario police oversight agencies, including the regulations that surround how they invoke their mandates.

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ECP230 - Fire Communications Procedures

This subject provides for an overview of the fire services, its rank and structure and how it relates to fire communications. Legislation and policies dealing with fire communications centres and acceptable service levels provided by those centres and those staffing them will be examined, as well as different types of fire services, fire apparatus and the "Incident Command" system. Basic fire ground terminology will be explained as it applies to fire apparatus, liability issues, hazardous materials response, map reading and fire communications procedures are also studied. Using this knowledge, students will create their own fire response map and participate in practical scenario training.

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ECP240 - EMS Communications Procedures

Emergency Communicators are often the first persons involved with a medical emergency or incident. Questions asked, decisions made and actions taken by them have a profound influence on the speed, effectiveness and safety of the response and affect the quality of on scene patient care. This subject introduces students to transfer and emergency call reception and protocols, the pre-alert process and requirements of pre-arrival instructions, as well as identifies time regulations and policies governing the collection and assessment of caller information. Students are also introduced to resource management and emergency coverage strategies, assignment of paramedic provider levels and patient distribution rationales.

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ECP250 - Crisis and Emergency Management

Unexpected incidents occur every day and this course will focus on large scale emergencies that communicators will be required to consistently manage. The course introduces the tools to promote, develop, implement and maintain a coordinated community response to the impact of a hazard.  Learners will demonstrate the components and principles of emergency management procedures and Incident Management Systems (IMS).  During simulated emergency calls, learners will apply effective communication skills in crisis situations and utilize critical incident stress management techniques. Learners will be introduced to theory through a series of presentations and small group activities.

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SOC225 - Sociology and Canadian Society: Contemporary Issues

Sociology is the scientific study of human social interaction. This introductory subject enables the student to see how individual behaviour is largely shaped by the groups to which we belong and the society in which we live. It introduces concepts such as culture, gender, socialization, religion, ethnicity, globalization, social stratification and social change.  Emphasis is on contemporary Canadian issues and global interdependence.

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