FIS101 - The Flight Attendant

Subject Title
The Flight Attendant

Subject Description
This subject is designed to introduce students to the fundamentals of the airline industry with an emphasis on the roles and responsibilities of a flight attendant. In addition, the student will concentrate on the valued personality traits of a flight attendant, types of aircraft, as well as knowing and understanding the passenger.

Credit Status
This subject provides one credit towards the Travel and Tourism Studies Diploma - Flight Services, and the Flight Services Certificate.

Learning Outcomes
Upon successful completion of this subject the student will be able to:

1. Recount the Flight Attendant's historical background.
2. Discuss the Flight Attendant's job description including related personality traits.
3. Explain the relationship between policies and regulations with quality of the product.
5. Recognize the value of a uniform and appropriate Flight Attendant grooming.
6. Restate the Theory of Flight.
7. State the names and details of a variety of small aircraft.
8. Identify Canadian Airlines and employment opportunities, and use correct airline terminology.
10. Demonstrate the use of the 24-hour clock, city and airline codes, and the Phonetic Alphabet.
11. Identify specific airport layouts.
12. Recognize differences between specific cultures and how they affect Passenger and Crew interactions.
13. Dicuss the Travelling Passenger process.
14. Explain the value of a Transport Canada Security Pass
15. Apply specified dining etiquette and Flight Attendant courtesy and manners.
16. Explain the impact of unexpected change on passengers and crew.
17. Use correct business etiquette and adhere to professional standards of dress, hygiene and grooming.

Essential Employability Skills
Communicate clearly, concisely and correctly in the written, spoken and visual form that fulfils the purpose and meets the needs of the audience.

Respond to written, spoken, or visual messages in a manner that ensures effective communication.

Locate, select, organize, and document information using appropriate technology and information systems.

Analyze, evaluate, and apply relevant information from a variety of sources.

Show respect for diverse opinions, values, belief systems, and contributions of others.

Interact with others in groups or teams in ways that contribute to effective working relationships and the achievement of goals.

Manage the use of time and other resources to complete projects.

Take responsibility for one's own actions, decisions, and consequences.

Cheating and Plagiarism
Each student should be aware of the College's policy regarding Cheating and Plagiarism. Seneca's Academic Policy will be strictly enforced.

To support academic honesty at Seneca College, all work submitted by students may be reviewed for authenticity and originality, utilizing software tools and third party services. Please visit the Academic Honesty site on http://library.senecacollege.ca for further information regarding cheating and plagiarism policies and procedures.

Discrimination/Harassment
All students and employees have the right to study and work in an environment that is free from discrimination and/or harassment. Language or activities that defeat this objective violate the College Policy on Discrimination/Harassment and shall not be tolerated. Information and assistance are available from the Student Conduct Office at student.conduct@senecacollege.ca.

Accommodation for Students with Disabilities
The College will provide reasonable accommodation to students with disabilities in order to promote academic success. If you require accommodation, contact the Counselling and Disabilities Services Office at ext. 22900 to initiate the process for documenting, assessing and implementing your individual accommodation needs.