OPM400 - Introduction To Production and Operations Management - Manufacturing and Services

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Last revision date Jul 14, 2014 8:27:51 AM
Last review date Jul 14, 2014 8:27:51 AM

Subject Title
Introduction To Production and Operations Management - Manufacturing and Services

Subject Description
This subject is an introduction to the study of Operations Management. Students will study the general principles and techniques used in providing goods and services to satisfy customer demand. On completion of this subject, the student will understand the generalized and technical principles involved in Operations Management, and be able to apply the various problem solving techniques in the analysis of practical Operations Managment situations. The student will demonstrate these decision making and analytical techniques in written form. This subject is a basic grounding in the field of Operations. This field is an intricate part of all organizations, manufacturing and service, as well as both the profit and not-for-profit sectors.

Credit Status
OPM 400 is a compulsory subject in the 4th semester of the following Business Administration Diploma Programs: Management, Entrepreneurship and Small Business, Purchasing and Supply Management and Retail Management.

Learning Outcomes
Upon successful completion of this subject the student will be able to:

1. Explain the role of operations manager, and explain how operations management contributes to society.

2. Differentiate between corporate strategy and operations strategy, and demonstrate how they are important to a firm's competitiveness.

3. Calculate forecasts using various quantitative techniques and determine the error.

4. Use process measurements of productivity, capacity utilization and process velocity.

5. Identify the three basic types of layout and the circumstances under which each is used.

6. Explain the costs of quality, and understand organization-wide quality initiatives such as Total Quality Management and Six Sigma.

7. Use various quality control tools such as Run Charts and Pareto Charts to analyze quality data.

8. Solve basic Project Management problems using Critical Path Method and Pert.

9. Summarize various factors that are important for locating a manufacturing facility as well as those that are important for locating a service operation.

10. Use quantitative methods such as factor-rating method and centre of gravity method to calculate optimu facility locations.

11. Describe the evolution of supply chain management, and the concepts involved in designing a supply chain.

Essential Employability Skills
Communicate clearly, concisely and correctly in the written, spoken and visual form that fulfils the purpose and meets the needs of the audience.

Respond to written, spoken, or visual messages in a manner that ensures effective communication.

Use a variety of thinking skills to anticipate and solve problems.

Locate, select, organize, and document information using appropriate technology and information systems.

Analyze, evaluate, and apply relevant information from a variety of sources.

Manage the use of time and other resources to complete projects.

Cheating and Plagiarism
Each student should be aware of the College's policy regarding Cheating and Plagiarism. Seneca's Academic Policy will be strictly enforced.

To support academic honesty at Seneca College, all work submitted by students may be reviewed for authenticity and originality, utilizing software tools and third party services. Please visit the Academic Honesty site on http://library.senecacollege.ca for further information regarding cheating and plagiarism policies and procedures.

All students and employees have the right to study and work in an environment that is free from discrimination and/or harassment. Language or activities that defeat this objective violate the College Policy on Discrimination/Harassment and shall not be tolerated. Information and assistance are available from the Student Conduct Office at student.conduct@senecacollege.ca.

Accommodation for Students with Disabilities
The College will provide reasonable accommodation to students with disabilities in order to promote academic success. If you require accommodation, contact the Counselling and Disabilities Services Office at ext. 22900 to initiate the process for documenting, assessing and implementing your individual accommodation needs.