OPM510 - Total Quality Management

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Last revision date Oct 1, 2013 3:51:07 PM
Last review date Dec 9, 2013 12:15:07 AM

Subject Title
Total Quality Management

Subject Description
OPM 510 introduces the student to Total Quality Management (TQM); the important management process and set of disciplines that are coordinated to ensure that the organization consistently meets or exceeds customer requirements. TQM companies are focused on the systematic management of data in all processes to eliminate waste and pursue continuous improvement. Due to the broad nature of TQM, this subject cannot cover all elements of TQM.

Credit Status
This is a core subject for the BAD Operations Management specialization, as well as a Professional Option for 5th and 6th semester students of other programs.

Learning Outcomes
Upon successful completion of this subject the student will be able to:

1. Describe the Total Quality Management (TQM) concept it's history and evolution to today's quality systems.

2. Differentiate between quality in manufacturing organizations and service system quality.

3. Explain the key thoughts of the top quality philosophers, and why they continue to influence organizations today.

4. Describe the four kinds of quality costs and know which to avoid versus those in which to invest.

5. Describe the various tools for quality improvement and understand when and how they should be used.

6. Describe the ISO9001:2000 world-wide quality standards and the automotive ISO/TS16949 standard and understand how they provide a framework for a firm to implement effective quality systems.

7. Describe how to apply the principles of six sigma.

8. Describe how to apply the principles of statistical process control.

9. Demonstrate a basic understanding of variation and how to reduce it by using control charts and process capability studies to improve the process.

Cheating and Plagiarism
Each student should be aware of the College's policy regarding Cheating and Plagiarism. Seneca's Academic Policy will be strictly enforced.

To support academic honesty at Seneca College, all work submitted by students may be reviewed for authenticity and originality, utilizing software tools and third party services. Please visit the Academic Honesty site on http://library.senecacollege.ca for further information regarding cheating and plagiarism policies and procedures.

All students and employees have the right to study and work in an environment that is free from discrimination and/or harassment. Language or activities that defeat this objective violate the College Policy on Discrimination/Harassment and shall not be tolerated. Information and assistance are available from the Student Conduct Office at student.conduct@senecacollege.ca.

Accommodation for Students with Disabilities
The College will provide reasonable accommodation to students with disabilities in order to promote academic success. If you require accommodation, contact the Counselling and Disabilities Services Office at ext. 22900 to initiate the process for documenting, assessing and implementing your individual accommodation needs.