OPM510 - Total Quality Management

Outline information
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Last revision date Dec 2, 2014 9:34:43 AM
Last review date Dec 2, 2014 9:34:43 AM

Subject Title
Total Quality Management

Subject Description
OPM 510 introduces the student to Total Quality Management (TQM); the important management process and set of disciplines that are coordinated to ensure that the organization consistently meets or exceeds customer requirements. TQM companies are focused on the systematic management of data in all processes to eliminate waste and pursue continuous improvement. Due to the broad nature of TQM, this subject cannot cover all elements of TQM.

Credit Status
This is a core subject for the BAD Operations Management specialization, as well as a Professional Option for 5th and 6th semester students of other programs.

Learning Outcomes
Upon successful completion of this subject the student will be able to:

1. Discuss the definition of quality and the evolution of the concept of quality.

2. Discuss several of the quality philosophers, their contributions to concept of quality and their influence on today's business practices.

3. Understand the role of ISO 9001 in the implementation of quality concepts and practices.

4. Apply the various tools used to identify and visualize waste to guide quality improvement.

5. Understand the concept of variation and the tools used to monitor.

6. Discuss the concept of Six Sigma and its application to reduce variation.

Cheating and Plagiarism
Each student should be aware of the College's policy regarding Cheating and Plagiarism. Seneca's Academic Policy will be strictly enforced.

To support academic honesty at Seneca College, all work submitted by students may be reviewed for authenticity and originality, utilizing software tools and third party services. Please visit the Academic Honesty site on http://library.senecacollege.ca for further information regarding cheating and plagiarism policies and procedures.

Discrimination/Harassment
All students and employees have the right to study and work in an environment that is free from discrimination and/or harassment. Language or activities that defeat this objective violate the College Policy on Discrimination/Harassment and shall not be tolerated. Information and assistance are available from the Student Conduct Office at student.conduct@senecacollege.ca.

Accommodation for Students with Disabilities
The College will provide reasonable accommodation to students with disabilities in order to promote academic success. If you require accommodation, contact the Counselling and Disabilities Services Office at ext. 22900 to initiate the process for documenting, assessing and implementing your individual accommodation needs.