OPR111 - Office Procedures

Outline information
Semester
Schools offering this subject
Last revision date Mar 30, 2014 10:34:58 AM
Last review date Apr 7, 2014 4:34:19 AM

Subject Title
Office Procedures

Subject Description
The focus of OPR111 will be on the various duties, responsibilities, and procedures required of an administrative assistant in today's automated business or professional office. It is a combined theory and practical applications course which covers interpersonal communications, business communications, human relations skills as well as practical business skills. This subject is part of the core program.

Credit Status
OPR111 is a required credit for all School of Office Administration students enrolled in the one-year accelerated programs.

Learning Outcomes
Upon successful completion of this subject the student will be able to:

1. Describe the changing work environment and how to succeed as an administrative professional.

2. Demonstrate organizational and time management skills.

3. Illustrate ethical behaviour and professional workplace standards.

4. Explain the functions of workplace technology and software.

5. Demonstrate an understanding of the communication process as it applies to the workplace, including peers, customers, and supervisors.

6. Discuss information distribution of incoming and outgoing mail and the function of reprographics in the work environment.

7. Demonstrate an understanding of basic business financial services and procedures pertaining to careers in office administration.

8. Explain the components and importance of records management and apply filing rules.

9. Demonstrate understanding of small business payroll procedures and ability to accurately compile and compute payroll data.

10. Demonstrate the ability to compose and edit business correspondence such as memos, letters, and emails.

11. Define and describe characteristics of an effective leader.

12. Demonstrate an attitude of professionalism, as evidenced by an ability to meet deadlines, complete assignments, and perform tests and in-class assignments as scheduled.

Essential Employability Skills
Communicate clearly, concisely and correctly in the written, spoken and visual form that fulfils the purpose and meets the needs of the audience.

Respond to written, spoken, or visual messages in a manner that ensures effective communication.

Apply a systematic approach to solve problems.

Use a variety of thinking skills to anticipate and solve problems.

Show respect for diverse opinions, values, belief systems, and contributions of others.

Interact with others in groups or teams in ways that contribute to effective working relationships and the achievement of goals.

Manage the use of time and other resources to complete projects.

Take responsibility for one's own actions, decisions, and consequences.

Cheating and Plagiarism
Each student should be aware of the College's policy regarding Cheating and Plagiarism. Seneca's Academic Policy will be strictly enforced.

To support academic honesty at Seneca College, all work submitted by students may be reviewed for authenticity and originality, utilizing software tools and third party services. Please visit the Academic Honesty site on http://library.senecacollege.ca for further information regarding cheating and plagiarism policies and procedures.

Discrimination/Harassment
All students and employees have the right to study and work in an environment that is free from discrimination and/or harassment. Language or activities that defeat this objective violate the College Policy on Discrimination/Harassment and shall not be tolerated. Information and assistance are available from the Student Conduct Office at student.conduct@senecacollege.ca.

Accommodation for Students with Disabilities
The College will provide reasonable accommodation to students with disabilities in order to promote academic success. If you require accommodation, contact the Counselling and Disabilities Services Office at ext. 22900 to initiate the process for documenting, assessing and implementing your individual accommodation needs.