OPR111 - Office Procedures

Outline information
Schools offering this subject
Last revision date 2018-04-10 11:39:44.94
Last review date 2018-04-10 11:40:35.26

Subject Title
Office Procedures

Subject Description
The focus of OPR111 will be on the various duties, responsibilities, and procedures required of an administrative assistant in today's automated business or professional office. It is a combined theory and practical applications course which covers interpersonal communications, business communications, human relations skills as well as practical business skills. This subject is part of the core program.

Credit Status
OPR111 is a required credit for all School of Office Administration students enrolled in the one-year accelerated programs.

Learning Outcomes
Upon successful completion of this subject the student will be able to:

1.   Identify the attributes required for success as an administrative professional in a changing work environment
2.   Apply knowledge of communication theories and systems (e.g., telephone, email, voicemail) and online collaboration and social media tools to a variety of   communication situations
3.  Identify and use the basic tools necessary to manage the scheduling, coordination and organization of administrative tasks and workflow within an office 
4.  Identify and establish the structure, components, equipment and supplies required for electronic and paper records management systems
5.  Identify the processes necessary to provide support within the workplace related to the use, maintenance and procurement of office equipment and technologies
6.  Explain the elements of professional conduct that are required of an administrative professional by relevant legislative and ethical standards
7.  Explain strategies to be used to adjust to unforeseen circumstances, changing priorities and timelines
8.  Maintain a system for handling petty cash expenditures
9.  Work independently and also as a collaborative team member in the preparation and delivery of an effective presentation and supporting documentation using presentation software and equipment

Essential Employability Skills
Communicate clearly, concisely and correctly in the written, spoken and visual form that fulfils the purpose and meets the needs of the audience.

Respond to written, spoken, or visual messages in a manner that ensures effective communication.

Apply a systematic approach to solve problems.

Use a variety of thinking skills to anticipate and solve problems.

Show respect for diverse opinions, values, belief systems, and contributions of others.

Interact with others in groups or teams in ways that contribute to effective working relationships and the achievement of goals.

Manage the use of time and other resources to complete projects.

Take responsibility for one's own actions, decisions, and consequences.

Cheating and Plagiarism
Each student should be aware of the College's policy regarding Cheating and Plagiarism. Seneca's Academic Policy will be strictly enforced.

To support academic honesty at Seneca College, all work submitted by students may be reviewed for authenticity and originality, utilizing software tools and third party services. Please visit the Academic Honesty site on http://library.senecacollege.ca for further information regarding cheating and plagiarism policies and procedures.

All students and employees have the right to study and work in an environment that is free from discrimination and/or harassment. Language or activities that defeat this objective violate the College Policy on Discrimination/Harassment and shall not be tolerated. Information and assistance are available from the Student Conduct Office at student.conduct@senecacollege.ca.

Accommodation for Students with Disabilities
The College will provide reasonable accommodation to students with disabilities in order to promote academic success. If you require accommodation, contact the Counselling and Disabilities Services Office at ext. 22900 to initiate the process for documenting, assessing and implementing your individual accommodation needs.