TGR300 - Tour Guiding and Receptive Service Operations

Subject Title
Tour Guiding and Receptive Service Operations

Subject Description
This subject provides an overview of the roles and responsibilities of tour guides and receptive service operators. Students will be developing a local tour that will meet the needs of an identified market segment. As part of the course, you will have the chance to assess and critique an existing local tour, as well as those developed by the class. Students will visit sites, attractions, research, develop tours and practise guiding skills.

Credit Status
TGR300 Tour Guiding and Receptive Services Course is a professional option subject for graduation from the Tourism and Travel Diploma and from the Hospitality Management - Hotel & Restaurant Diploma.

Learning Outcomes
Upon successful completion of this subject the student will be able to:

1. Perform as a qualified tour guide and tour escort, capable of guiding and escorting groups of tourists
2. Perform as a qualified representative who will be capable of providing meeting and other receptive services at transportation terminals, and kiosks
3. Research, develop, and deliver commentary for a walking tour, and city tour of Toronto
4. Research, develop, and deliver commentary for a day tour to and throughout the Niagara Parks
5. Execute a group check-in at an airport terminal, hotel and sightseeing attraction
6. Describe the motor coach environment and how it affects tour guiding
7. Conduct a local sightseeing tour to practice speaking skills in both motor coach and walking activities
8. Identify the principal tourist attractions in Ontario and Toronto, and categorize them under natural attractions, historical attractions, cultural and educational attractions, recreational attractions, other man-made attractions, such as shopping, and sports events
9. Analyze the suitability of an attraction for a particular market group
10. Explain the relevant aspects of social psychology, customer service relations, and personal development in order to prepare themselves for careers demanding excellent 'people skills'
11. Use correct business etiquette and adhere to professional standards of dress, hygiene and grooming.

Essential Employability Skills
Communicate clearly, concisely and correctly in the written, spoken and visual form that fulfils the purpose and meets the needs of the audience.

Respond to written, spoken, or visual messages in a manner that ensures effective communication.

Apply a systematic approach to solve problems.

Analyze, evaluate, and apply relevant information from a variety of sources.

Show respect for diverse opinions, values, belief systems, and contributions of others.

Interact with others in groups or teams in ways that contribute to effective working relationships and the achievement of goals.

Manage the use of time and other resources to complete projects.

Take responsibility for one's own actions, decisions, and consequences.

Cheating and Plagiarism
Each student should be aware of the College's policy regarding Cheating and Plagiarism. Seneca's Academic Policy will be strictly enforced.

To support academic honesty at Seneca College, all work submitted by students may be reviewed for authenticity and originality, utilizing software tools and third party services. Please visit the Academic Honesty site on http://library.senecacollege.ca for further information regarding cheating and plagiarism policies and procedures.

Discrimination/Harassment
All students and employees have the right to study and work in an environment that is free from discrimination and/or harassment. Language or activities that defeat this objective violate the College Policy on Discrimination/Harassment and shall not be tolerated. Information and assistance are available from the Student Conduct Office at student.conduct@senecacollege.ca.

Accommodation for Students with Disabilities
The College will provide reasonable accommodation to students with disabilities in order to promote academic success. If you require accommodation, contact the Counselling and Disabilities Services Office at ext. 22900 to initiate the process for documenting, assessing and implementing your individual accommodation needs.