THL100 - The Hotel Business
|Schools offering this subject|
|Last revision date||Dec 3, 2013 12:40:25 PM|
|Last review date||Dec 3, 2013 12:40:25 PM|
The Hotel Business
The goal of this course is to give students an insight into the workings of a hotel/motel and to provide students with the background to be employed in the accommodations industry. For students who wish to become travel agents, airline personnel, or employed by tour operators, the goal is to give a more integrate view of tourism as a whole, including the vast accommodations industry.
One credit towards the Tourism and Travel Diploma Program, the Tourism and Travel Services Certificate, and the Tourism and Travel Operations Certificate.
Upon successful completion of this subject the student will be able to:
1. Discuss the history of the lodging industry from ancient to modern times
2. Discuss the future trends of the industry
3. Discuss the importance of effective guest relations
4. Describe Front of The House Operations and functions
5. Define the relationships between the hotel departments and the services they provide
6. Explain methods and processes used to classify hotel establishments
7. Demonstrate appropriate dress and conduct during industry field trips and guest speaker presentations
8. Identify the steps in the Front Office Night Audit process
9. Describe the Front Office accounting fundamentals, including issues surrounding accounts, folios, vouchers, and point of sale
10. Describe how hotels are organized and explain the functional areas are classified
11. Define hotel terminology
12. Discuss the relationship of support departments and their role in effective managing the Front Office
Essential Employability Skills
Communicate clearly, concisely and correctly in the written, spoken and visual form that fulfils the purpose and meets the needs of the audience.
Respond to written, spoken, or visual messages in a manner that ensures effective communication.
Analyze, evaluate, and apply relevant information from a variety of sources.
Take responsibility for one's own actions, decisions, and consequences.
Cheating and Plagiarism
Each student should be aware of the College's policy regarding Cheating and Plagiarism. Seneca's Academic Policy will be strictly enforced.
To support academic honesty at Seneca College, all work submitted by students may be reviewed for authenticity and originality, utilizing software tools and third party services. Please visit the Academic Honesty site on http://library.senecacollege.ca for further information regarding cheating and plagiarism policies and procedures.
All students and employees have the right to study and work in an environment that is free from discrimination and/or harassment. Language or activities that defeat this objective violate the College Policy on Discrimination/Harassment and shall not be tolerated. Information and assistance are available from the Student Conduct Office at email@example.com.
Accommodation for Students with Disabilities
The College will provide reasonable accommodation to students with disabilities in order to promote academic success. If you require accommodation, contact the Counselling and Disabilities Services Office at ext. 22900 to initiate the process for documenting, assessing and implementing your individual accommodation needs.