TRL200 - Ontario Travel Industry Act
|Schools offering this subject|
|Last revision date||Oct 1, 2013 5:25:29 PM|
|Last review date||Dec 9, 2013 12:15:37 AM|
Ontario Travel Industry Act
TICO (the Travel Industry Council of Ontario) administers the Ontario Travel Industry Act 2002, which regulates the travel industry in Ontario. Since July 2009, this legislation has required that all those in Ontario who sell travel must pass a certification test in order to work in the industry. The certification is required by retail travel counsellors, reservations staff of tour operators, those who work in call centres in Ontario, or at help desks for online travel sites, as well as travel students who wish to participate in a work placement experience.
This subject will cover the material required to pass the certification test and will provide students with a practice test similar to the one they will encounter for certification.
In order to graduate from Seneca College with a diploma from the School of Tourism a student must present evidence to the Registrar that he/she has passed the TICO certification test. The test is administered by the Canadian Institute of Travel Counsellors (CITC).
One credit toward diplomas offered by the School of Tourism.
Upon successful completion of this subject the student will be able to:
1. Describe the reasons why travel legislation was introduced in Ontario.
2. Identify the bodies responsible for administering the Ontario Travel Industry Act 2002 and TICO certification.
3. Identify the requirements for certification by TICO.
4. Follow the requirements of the Ontario Travel Industry Act 2002.
5. Explain the difference between an Act and its Regulations.
6. Discuss the roles of the main stakeholders.
7. Explain the various documents and their contents as required by the legislation.
8. Explain how the Compensation Fund is funded.
9. Describe the circumstances that are covered by the Compensation Fund.
10. Describe how to make a claim on the Compensation Fund.
11. Use correct business etiquette and adhere to professional standards of dress, hygiene and grooming.
Essential Employability Skills
Communicate clearly, concisely and correctly in the written, spoken and visual form that fulfils the purpose and meets the needs of the audience.
Respond to written, spoken, or visual messages in a manner that ensures effective communication.
Locate, select, organize, and document information using appropriate technology and information systems.
Analyze, evaluate, and apply relevant information from a variety of sources.
Manage the use of time and other resources to complete projects.
Take responsibility for one's own actions, decisions, and consequences.
Cheating and Plagiarism
Each student should be aware of the College's policy regarding Cheating and Plagiarism. Seneca's Academic Policy will be strictly enforced.
To support academic honesty at Seneca College, all work submitted by students may be reviewed for authenticity and originality, utilizing software tools and third party services. Please visit the Academic Honesty site on http://library.senecacollege.ca for further information regarding cheating and plagiarism policies and procedures.
All students and employees have the right to study and work in an environment that is free from discrimination and/or harassment. Language or activities that defeat this objective violate the College Policy on Discrimination/Harassment and shall not be tolerated. Information and assistance are available from the Student Conduct Office at firstname.lastname@example.org.
Accommodation for Students with Disabilities
The College will provide reasonable accommodation to students with disabilities in order to promote academic success. If you require accommodation, contact the Counselling and Disabilities Services Office at ext. 22900 to initiate the process for documenting, assessing and implementing your individual accommodation needs.