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  5. Customer Service – Building Customer Loyalty

Customer Service – Building Customer Loyalty

New! Skills and Professional Development Courses

Workshop 1 — Engaging Your Customers — 3 Hours

  • understand why customer service matters
  • use behaviours that engage your customers
  • listen to your customers

 

Workshop 2 — Managing Your Customers — 3 Hours

  • provide excellent customer service by phone
  • recognize and deal with customer turnoffs
  • receive customer feedback
  • recover the potentially lost customer

 

Workshop 3 — Exceeding Expectations — 3 Hours

  • use various communication tools to improve your customer service skills
  • exceed expectations with value
  • understand emerging trends
  • focus on convenience and timing

 

Workshop 4 — Putting It into Action — 3 Hours

  • exceed expectations with information
  • influence others
  • take part in role play

 

Testimonials

“Everything about the customer service seminar was great!”
— Felicia, Customer Service workshop participant
“Definitely found the lessons insightful and very helpful. Relating back to personal experiences helped with the lessons as well. The activity at the end where we had to be a customer representative really helped me realize all the knowledge I learned through the seminars and implement it.”
— Abiha, Customer Service workshop participant

For more information and to register groups, please contact:

Darrell Cook

Administrative Coordinator, Faculty of Continuing Education and Training 416.919.7400 Darrell.cook@senecapolytechnic.ca