Contact Us Sign In
  • 911 and Emergency Services Communications

    911 and Emergency Services Communications

Program Code:ESC
Duration:2 Semesters (8 Months)
Start Dates:Fall, Winter,
Start dates are subject to change
Credential Awarded:Ontario College Certificate

Program Description

This full–time program is a comprehensive blend of theoretical knowledge and practical training. You will learn the principles and skills necessary to react competently and effectively in dealings with the public and with emergency services personnel. This knowledge, combined with practical reality–based scenario training will give you the competencies, skills and confidence to perform under often stressful conditions.

Admission Requirements

Program Eligibility:

  • Ontario Secondary School Diploma (OSSD) or equivalent with:
    • Grade 12 English ENG4(C) or ENG4(U)
  • OR Mature Student Status (age 19 or older) with the above prerequisite course(s), their equivalent(s), or appropriate Academic and Career Entrance (ACE) Certificate program credits (see Academic Upgrading).


  • Students are required to be highly literate in the English language, both written and oral, and to have good analytical and multitasking skills to be successful in this program.

The Importance of Learning Skills:

Student success in college requires well developed learning skills (such as being able to work independently, participate in a team, be well–organized, develop good work habits, and show initiative). These skills are as important as prior academic achievement. While it is expected that applicants would have developed these skills through previous education and life experiences, Seneca offers support to assist students with further development of these important skills. Seminars, workshops and tutoring are available at Seneca's Learning Centres.


Loading Tuition Costs

Your Career

Emergency services communications centres are the public’s link to emergency services in times of distress and crisis. The appropriate emergency response begins with the emergency services communicator. The communicator is often the first person involved with an emergency or incident. As a graduate of this certificate program, you may find employment as an emergency communications operator and/or dispatcher with 911 Call Centres, police, fire, Emergency Medical Services (ambulance/paramedic), private police, security, alarm response, and other public safety agencies.

Affiliations and Associations

  • APCO – Association of Public Safety Communications Officials – Canada
  • Association Public–Safety Communications Officials
  • Canadian Society for Industrial Security
  • Ontario Association of Police Educators
  • International Law Enforcement Educators and Trainers Association
  • NENA–National Emergency Number Association

Important Academic Dates

Please take a few moments to view Important Academic Dates for your relevant term.


Semester 1 Course Name Hrs/Wk
EAC150 College English 3
ECP110 Introduction to Public Safety Communications 4
ECP121 Communications and Conflict Management 4
ECP130 Law for Communications Operators 4
ECP141 Communication Centre Technology 2
PSY100 Introduction to Psychology 3
Semester 2 Course Name Hrs/Wk
ECP210 Health and Stress Management 3
ECP220 Police Communications Procedures 4
ECP230 Fire Communications Procedures 4
ECP240 EMS Communications Procedures 4
ECP250 Emergency and Crisis Call Management 4
SOC225 Sociology and Canadian Society: Contemporary Issues 3

Contact Us

For more information, please visit our website at:
Admissions Advisors:
Domestic Admissions Advisor: Shelley Ferguson
Telephone: (416) 491-5050 Ext. 55013
International Admissions Advisor: Valentyna Gorodovych
Telephone: (416) 491-5050 Ext. 22432
Registration & Records Advisor:
  Shelley Ferguson
Telephone: (416) 491-5050 Ext. 55115
Program Contacts:
Program Coordinator: Nycole Harding
Telephone: (416) 491-5050 Ext. 55129
Program Chair: Mona Nouroozifar
Telephone: (416) 491-5050 Ext. 55010
Need more information?

Fill out the form below and we will be in touch.

At Seneca College we respect your privacy. We do not share your information with third parties.

* indicates required field.

Seneca – Toronto, Canada Edit Page