Financial Services - Client Services
|Duration:||4 Semesters (2 Years)|
|Start Dates:||Fall, |
Start dates are subject to change
|Credential Awarded:||Ontario College Diploma|
The Financial Services – Client Services program equips you to succeed in the growing front–line client service areas of Canada's banking, insurance, and investment sectors. You’ll study the fundamental aspects of business, covering broad business principles and practices, as well as specialized courses in financial planning, contact centre operations, mortgage lending and mutual funds. You’ll also complete the Canadian Investment Funds Course and have the opportunity to qualify for registration for a mutual funds license.
Upon graduation, you’ll be prepared to begin your career in the financial services sector, including banks, insurance, and investment companies, etc.
Program Learning Outcomes:
This Seneca College program meets the system-wide standards as set by the Ministry of Training, Colleges and Universities.
As a graduate, you will be prepared to reliably demonstrate the ability to:
- Develop and implement financial strategies to meet the clients’ objectives, needs, and values through the collection, analysis, and synthesis of information and products.
- Integrate insurance solutions into financial services processes based on knowledge, application, and evaluation of products, policies, procedures, and government laws and regulations.
- Conduct all work in an ethical manner and consistent with industry standards.
- Integrate strategies within the financial planning process for the incorporation and management of a portfolio of investments based on the client’s objectives, needs, values and best interests.
- Provide professional service to the client that integrates appropriate disclosure of information in a manner that is transparent to the client, and contributes to a positive, interactive relationship.
- Develop strategies for personal and professional development to manage job stress, enhance work performance, and maximize career opportunities.
- Discuss the economic, social, political, and cultural variables which impact on a business.
- Compare and contrast the functions, roles, regulations and operation of the Canadian financial services industry (insurance, banks, investment, dealers, trust companies, fund management, etc.).
- Outline the roles, functions and interdependent nature of the main business functions of financial services organizations including marketing, accounting, finance, operations, information technology and human resources.
- Analyze the importance of the call centre in the financial services sector.
- Apply call centre technology (hardware and software) to practical situations in the banking, life insurance or investments sectors, focusing on client service/customer satisfaction.
- Outline the nature and function of the mortgage brokerage industry, including the legislation covering the industry, and the role of the mortgage agent in the mortgage application and consumer protection process.
Essential Employability Skills:
Graduates of this program are also expected to demonstrate the essential employability skills learning outcomes as outlined on the Ministry of Training, College and Universities website.
- Ontario Secondary School Diploma with a majority of senior credits at the College Preparation (C), University Preparation (U) or University/College Preparation (M) level or Mature Student Status (age 19 or older)
- Grade 12 English: ENG4(C) or ENG4(U)
- Grade 12 Mathematics: (C) or (U) or Grade 11 Mathematics: (U) or (M)
- Or appropriate Academic and Career Entrance (ACE) Certificate program credits (see Academic Upgrading)
- Applicant grades in pre–requisite courses (or their equivalents) may be used as a basis for the selection of candidates.
The Importance of Learning Skills:
Student success in college requires well developed learning skills (such as being able to work independently, participate in a team, be well–organized, develop good work habits, and show initiative). These skills are as important as prior academic achievement. While it is expected that applicants would have developed these skills through previous education and life experiences, Seneca offers support to assist students with further development of these important skills. Seminars, workshops and tutoring are available at Seneca's Learning Centres.
With 223,000+ individuals working in Toronto's financial services sector, it is the third largest concentration of financial services employment in North America, after New York and Chicago. Over 75% of those employed hold post– secondary credentials and represent a third of Canada’s financial sector employment. In the last decade the industry had added more than 62,000 employees in the Toronto region (Source: TFSA). Not surprisingly, the financial services industry has a long history of attracting energetic and ambitious people who are looking for the best career opportunities. The industry is noted for its broad range of career paths, commitment to employee development and compensation structures difficult to find in other sectors of the economy.
As a graduate of the FSA program, you’ll be job–ready for multiple entry points in financial services. You’ll have the credentials sought after by employers and will be suited for roles in the banking, insurance, investments and mutual fund sectors. Your career could span a wide range of fast–paced, rewarding jobs including: Outbound and Inbound Customer Service Officer; Retail Banking Officer; Customer Service Representative, Mortgage Specialist; Insurance Consultant, etc.
Transfer Options With Seneca
The School of Accounting and Financial Services offers seamless transfer to a multitude of degree, diploma and certificate programs, given several common first–year courses in most diploma and certificate programs within the Faculty of Business.
As part of Seneca's FSA program students will have the opportunity to complete the educational requirements to qualify for registration to sell mutual funds. The educational requirement is 60% minimum on the Canadian Investment Funds (CIFC) exam. All students will need to register for the CIFC course and write the CIFC exam at an additional extra cost as part of their FSA studies.
Diploma to Degree... and Beyond
Through transfer agreements and institution partnerships, graduates of this Seneca College program may be eligible for credit at the following post-secondary institution(s):
|Seneca College||• Bachelor of Commerce, Financial Services Management|
|York University||• Bachelor of Administrative Studies (BAS)|
|Royal Roads University||• Bachelor of Commerce in Entrepreneurial Management|
|Davenport University||• BBA - Finance with a Financial Planning Specialty|
CGA Ontario Learning Centre
Grow your accounting and finance skill set in a space dedicated to supporting and engaging Seneca students, whether at the introductory or advanced levels of their accounting studies. Academic support is offered in partnership with the Certified General Accountants of Ontario. Located in the Newnham Campus Learning Centre.
|Semester 1||Course Name||Hrs/Wk|
|BUS106||Business - Its Nature and Environment||4|
|ICA001||Introduction to Computers and Applications||2|
|QNM106||Mathematics of Finance||4|
|SSC100||Success Strategies for College||2|
|Semester 2||Course Name||Hrs/Wk|
|FCS240||Foundations of Customer Service||3|
|MRK108||Introduction to Marketing||3|
|SOC270||Interpersonal and Intercultural Communications||3|
|XXXXXX||General Education Option||3|
|Semester 3||Course Name||Hrs/Wk|
|EAC394||Effective Business Writing||3|
|MAP100||Mortgage Agent Program||3|
|RFC121||Introduction to Financial Planning and Economics||4|
|SMS202||Microcomputer Business Applications II||3|
|XXXXXX||General Education Option||3|
|Semester 4||Course Name||Hrs/Wk|
|CIP011||Principles and Practices of Insurance||4|
|MGS350||Management Studies: Canadian Business Law||4|
|RFC126||Canadian Investment Funds||2|
|RFC223||Ethics and Marketing of Financial Products||3|
|RFC127||Call Centre Operations||2|
|XXXXXX||General Education Option||3|
|Domestic Admissions Advisor:||Judy Chung
Telephone: (416) 491-5050 Ext. 22127
|International Admissions Advisor:||Susan Gao
Telephone: (416) 491-5050 Ext. 22365
|Registration & Records Advisor:|
|Registration & Records Advisor:||Lisa Dalla-Zuanna
Telephone: (416) 491-5050 Ext. 26199
|Student Advisor:||Pana Mitusev
Telephone: (416) 491-5050 Ext. 26216
|Program Coordinator:||To Be Announced|
|Associate Chair:||Jeff McCarthy
Telephone: (416) 491-5050 Ext. 26722
|Program Chair:||Karen Murkar
Telephone: (416) 491-5050 Ext. 22337