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Tourism and Travel - Flight Services Option
| Program Code: | TFS |
| Campus: | Markham |
| Duration: | 4 Semesters (2 Years) |
| Start Dates: | Summer, Fall, Winter, Start dates are subject to change |
| Credential Awarded: | Ontario College Diploma |
Program Description
Earn your wings. Today's flight attendants are highly trained, highly skilled, and focus on safety as the core of their job function. The Flight Services program encourages you to develop career-related skills, knowledge and behaviours to effectively perform a variety of functions required in providing passenger safety and service as you work in the airline industry.
Get the Look. Get the Experience.
As a student in the Flight Services program you'll study and work in the Seneca Flight Services uniform. By living this standard each day, you'll become practiced in formal, occupation-specific presentation, and prepare for the real world. Also, you will acquire First Aid, CPR and Smart Serve certification.* Best of all, in semester four you'll have an opportunity to experience the industry and network with like-minded professionals through a valuable field placement.
*As a student of this program, you will purchase a professional uniform and obtain industry certifications at a fee. These measures are vital to the program curriculum and contribute to your professional experience.
Admission Requirements
Program Eligibility:
- Ontario Secondary School Diploma (OSSD) or equivalent, or mature student status
- Grade 12 English: ENG4(C) or ENG4(U)
Applicant Selection:
- In the event of oversubscription, applicants will be selected on the basis of applicant grades in pre-requisite subjects or their equivalents.
Desirable:
- Grade 11 French
Students earning dual credits from an approved high school program or a Specialist High Skills Major - Hospitality and Tourism program, may be eligible to receive advanced credits.
The Importance of Learning Skills:
Student success in college requires well developed learning skills (such as being able to work independently, participate in a team, be well-organized, develop good work habits, and show initiative). These skills are as important as prior academic achievement. While it is expected that applicants would have developed these skills through previous education and life experiences, Seneca offers support to assist students with further development of these important skills. Seminars, workshops and tutoring are available at Seneca's Learning Centres.
Fees
Your Career
Set course for a career in the exciting and diverse airline profession. Continued growth in the aviation industry ensures a steady demand for well–motivated, customer–oriented professionals. As a Flight Services graduate you may find employment as a flight attendant, airline passenger service representative, airline check–in agent, cabin crew, or an airline reservation agent for Canadian or international air carriers.
Field Placement Education
You will complete 150 hours of unpaid placement in the fourth semester. You will receive assistance from your professor, but it is your responsibility to confirm a placement upon successful completion of all third semester subjects before being accepted a field placement position.
You will have the opportunity to further develop your French by participating in the "Explorer Program" between second and third semesters in Quebec.
Industry Partners
- Air Canada Jazz
- Air Transat
- Emirates Airlines
- Loyalty Group (Airmiles)
- Porter Airlines
- Westjet
French
The ability to speak more than one language will greatly expand your professional opportunities. For this reason, French is taught as part of the Flight Services program.
Based on testing/assessment during the first week of class in your first semester, you will be placed in the appropriate French level. Depending on this placement, you may be required to take a remedial non–credit French subject. Those testing above the entry–level will be exempted from one or more levels of French.
Diploma to Degree... and Beyond
Through transfer agreements and institution partnerships, graduates of this Seneca College program may be eligible for credit at the following post-secondary institution(s):
Ontario
| University/College | Degrees Available |
|---|---|
| Laurier Brantford | • Honours Bachelor of Arts |
Canada
| University/College | Degrees Available |
|---|---|
| Royal Roads University | • Bachelor of Arts in International Hotel Management |
U.S.
| University/College | Degrees Available |
|---|---|
| Davenport University | • BBA – Marketing, Sport Management or BBA /MBA – Strategic Management |
International
| University/College | Degrees Available |
|---|---|
| Griffith University | • Bachelor of Business – Sustainable Tourism Management |
Curriculum
| (Fall or Winter) | ||
| Semester 1 | Subject Name | Hrs/Wk |
|---|---|---|
| EAC150 | College English | 3 |
| ICA001 | Introduction to Computers and Applications | 2 |
| FIS101 | The Flight Attendant | 3 |
| FRN209 | French - Level II | 4 |
| LTS307 | Leisure Travel Specialist | 3 |
| TDC100 | Top Destinations for Canadian Travellers | 3 |
| TIS152 | Introduction to the Tourism Industry and Careers | 3 |
| TMS100 | Exceptional Customer Care | 3 |
| (Winter or Summer) | ||
| Semester 2 | Subject Name | Hrs/Wk |
| FIS200 | Aircraft: The Ups and the Downs | 3 |
| FIS300 | Professional Airline Careers | 2 |
| FRN309 | French - Level III | 4 |
| TCS200 | Computer Applications for Tourism | 2 |
| TDC200 | World Destinations for Canadian Travellers | 3 |
| THL100 | The Hotel Business | 2 |
| TRL300 | Introduction to Business | 3 |
| XXXXXX | General Education Option | 3 |
| (Fall) | ||
| Semester 3 | Subject Name | Hrs/Wk |
| FIS320 | Cabin Crew Life | 3 |
| FIS350 | Sales and Marketing for Airlines | 4 |
| FIS380 | Career Planning for Airlines | 2 |
| FRN409 | French - Level IV | 4 |
| HTM406 | Sommelier: An Introduction | 3 |
| TAC300 | Tourism Finance | 3 |
| TRL200 | Ontario Travel Industry Act | 2 |
| TSA200 | Tourism Software Applications | 4 |
| XXXXXX | General Education Option | 3 |
| (Winter) | ||
| Semester 4 | Subject Name | Hrs/Wk |
| FIS400 | Cabin Crew Safety Specialist | 4 |
| FRN509 | French - Level V | 4 |
| HPL225 | Dining Room and Banquet Management | 3 |
| TIS200 | Career Preparation/Placement (150 hours) | 3 |
| XXXXXX | General Education Option | 3 |
Contact Us
| For more information, please visit our website at: www.senecacollege.ca/school/tourism | |
| Student Advisors: | |
| Domestic Student Advisor: | Izabela Loranty Telephone: (416) 491-5050 Ext. 77547 Email: Izabela.Loranty@senecacollege.ca |
| International Student Advisor: | Xiaolei Wu Telephone: (416) 491-5050 Ext. 22642 Email: Xiaolei.Wu@senecacollege.ca |
| Program Coordinator: | Catherine Griffith-Mills Telephone: (416) 491-5050 Ext. 77405 Email: Catherine.Griffith-Mills@senecacollege.ca |
| Program Chair: | Angela Zigras Telephone: (416) 491-5050 Ext. 77531 Email: Angela.Zigras@senecacollege.ca |
| Admissions Advisors: | |
| Domestic Admissions Advisor: | Margaret Lim Telephone: (416) 491-5050 Ext. 22806 Email: Margaret.Lim@senecacollege.ca |
| International Admissions Advisor: | Judy Chung Telephone: (416) 491-5050 Ext. 22380 Email: Judy.Chung@senecacollege.ca |
| Registration & Records Advisor: | Steve Bennett Telephone: (416) 491-5050 Ext. 77434 Email: Steve.Bennett@senecacollege.ca |
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Testimonial
"Seneca was an amazing chance for me to realize my potential. It feels so great graduating and talking to all the friends I have made in college and seeing what airlines they are all working for, and fulfilling my own dream of becoming a flight attendant."
Emily Mackay
2011 Travel and Tourism – Flight Services
“When I wore my uniform for the first time, I had this enormous feeling of excitement inside of me. It was as if my dream came true, that now I am a Flight Attendant.”
Nathaly Benavides
Travel and Tourism - Flight Services


