Frequently Asked Questions
How do I get started?
1) Access the course website on https://my.senecacollege.ca
2) Review your subject outline and addendum.
3) Determine where, when and how much time you will be spending each week for your online course. Establish a schedule and try to keep to it as much as possible.
4) Make an effort to contact your professor as soon as possible.
How do I access to My.Seneca?
1) Contact the Student Help Desk
- tel: (416) 493-9867
- email: Student.Helpdesk@senecac.on.ca
How long do I have to complete my course?
(Online subjects are equal in duration to in-class subjects.) Your course begins the first week of classes and ends with a proctored final exam held during exam week. Start your course on time and stay on schedule. Those are keys to MASTER an online subject.
When will I hear from my professor?
Log in to the course site as quickly as possible. There will be a message from your professor providing you with their email address. Email them immediately to indicate you are ready to start.
If you are unable to log into the course site successfully, please contact the student helpdesk.
- tel: (416) 493-9867
- email: Student.Helpdesk@senecac.on.ca
If you are unable to locate your faculty’s email address, please contact the School of English & Liberal Studies (ext. 2229) as soon as possible.
What happens if I am having difficulties with the course?
For all technical difficulties, contact the student helpdesk.
- tel: (416) 493-9867
- email: Student.Helpdesk@senecac.on.ca
If you are having difficulties with the course material or the course schedule, contact your professor immediately.
You can also contact the Counseling and Special Needs Office at Seneca College (ext. 2900) if you need to speak to a counselor regarding time management, study skills, goal setting, and accommodations.
Another service that is available to students is The Learning Centre. The Learning Centre is the place at Seneca College where students can receive free and confidential tutoring from qualified tutors. There is one-on-one tutoring, small group seminars, workshops, conversation clubs, and more.
Contact The Learning Centre:
Newnham - ext. 2421
Markham - ext. 7429
Seneca@York - ext. 3047
King - ext. 5138
Can I just inform my professor of my intention to drop the subject?
NO! Notifying your professor is not sufficient notification. You must complete a “Change to Timetable Form” and submit it to the Registrar’s Office to be eligible for appropriate academic standing. The deadlines are as follows: Fall semester - Nov. 15, Winter semester - March 15, Summer semester - July 15.
How do I submit my assignments?
All assignments are submitted electronically. Your professor will notify you of your grade. However, it is your responsibility to keep a copy of all your assignments.
When and where do I write tests and exams?
Your course addendum will indicate whether or not your tests are proctored. Exams are proctored and the exact time & location will be announced/posted on the SIRIS exam schedule.
