Accessing Digital Library Resources Remotely
Access to electronic resources provided by Seneca Libraries is bound by strict licensing agreements. Seneca Libraries must ensure that electronic resources are made available only to Seneca College students, staff, faculty, and to those located on-site at a Seneca College campus.
- How do I access digital library resources from outside of Seneca?
- Troubleshooting access from outside of Seneca
- Report a Problem
View a complete list of databases offered by the Seneca Libraries.
If you use Seneca College as your Internet Service Provider (ISP) using dial-in lines:
You are automatically authenticated by the college IP address, so you can access and use the electronic resources in the same way you would at Seneca. Note: Part-time students have no access to Seneca College's dial-up service but may still access Seneca Libraries resources remotely by using their own Internet Service Provider.
If you use an Internet Service Provider (ISP) other than Seneca:
When you access Seneca Library digital resources off-campus, you will be prompted to log in using your My.Seneca (LEARN) account. One of the following login windows appear:
Students must have a valid My.Seneca (LEARN) account to access Seneca Libraries' digital resources. Once you have entered this information, you will be able to access and use the electronic resources in the same way you would at Seneca. Find out how to activate your My.Seneca account or contact the Seneca College ITS Help Desk for more information.
Students: Student e-mail accounts are usually composed of the student's first initial, middle initial and up to six characters from the last name.
for example: sejones
Faculty/Staff: Seneca staff accounts are usually composed of a user's first name followed by a period, then the last name.
for example: firstname.lastname
|Please note these following exceptions:
Due to license or vendor technical limitations, a few subject-specific research databases may not be available through direct remote access. These are indicated as follows:
Using a computer outside of Seneca College to use our electronic resources means that you may encounter access issues that you typically do not see on-campus.
1. If you cannot log in
- First, check the login screen - is it a Seneca College / Seneca Libraries page? If not, chances are that your cookies are disabled or that the service is unavailable.
- Make sure that you have entered your Seneca account and password correctly. Try logging into MySeneca to test your account and password is correct.
- On the Seneca Libraries login screens, make sure you have selected the correct account type: Seneca Student (or Seneca Employee, for faculty and staff).
2. Check your browser and website
|Check your browser||Make sure you are using at least Internet Explorer 5+, Netscape Navigator 7+, Mozilla Firefox or Safari. You can check your browser version with ProQuest's Browser Health Check.|
|Frames||If you accessing the resource from within a framed environment (e.g., MySeneca), try opening the resource in a separate browser window. For Internet explorer and Books24x7, make sure that *.senecac.on.ca and *.senecacollege.ca are added as Trusted Sites (Internet Options > Security).|
3. Check the error message
If you see error message such as "Access Error", "Insufficient Credentials" or "You are attempting to access ProQuest from a page that has not been properly authorized", chances are that information (cookies, referring URL) required for remote access is being blocked by your computer. Blocked cookies or firewalls are the two most frequent technical reasons for failure to connect to our resources outside of Seneca.
Make sure that your cookies are enabled in the browser
Check your browser's security settings to make sure that it accepts cookies.
ProQuest's Browser Health Check at http://www.proquest.com/en-US/support/bhc/default.shtml checks your cookies and other browser settings.
To enable your cookies, follow these instructions: http://www.google.com/support/websearch/bin/answer.py?hl=en&answer=35851.
Note: Internet Explorer 7+ has an embedded phishing filter - you may have to disable this functionality in order to access our resources.
Make sure that your referral URLs are not blocked
Check whether you are blocking referral URLs by clicking this link: http://search.epnet.com/testauth.aspx. If you do not see any values in "Referring URL=", chances are that your computer contains software products that block referral URLs. Alternatively, use ProQuest's Browser Health Check at http://www.proquest.com/en-US/support/bhc/default.shtml.
Specific troubleshooting instructions for EBSCOhost products (Academic Search Premier etc.) are available at http://support.epnet.com/knowledge_base/detail.php?faq=1535.
Check Windows Firewall
Windows Firewall may be blocking a specific resource. To add exceptions or turn on / off your Windows firewall, please refer to the following choices based on your computer's Operating System:
If you know how to manually open ports, use the following instructions for ports 2048-2200:
Finally, a document is available on Microsoft TechNet called "Common Troubleshooting Situations using Windows Firewall with Advanced Security",
Check if you have another firewall running on your computer
Check the manuals of your home networking devices (such as wireless access points or broadband routers) to determine if they include built-in hardware firewalls.
To learn more about software firewalls, try this article about Personal Firewalls on the MozillaZine Knowledge Base.
If you encounter difficulties accessing our digital resources, disable your firewall temporarily or adjust your firewall to allow connections to ports 2048-2200.
Make sure that Java is installed / enabled on your browser
Some resources (e.g., CSA's PsycARTICLES) may use Java applets and require you to have the latest Java version on your browser.
If you are not sure if Java is installed, click the following link: http://www.jpowered.com/graph_chart_collection/javaenabled.htm.
4. Other possible reasons why you may not be able to access the resource
- Try accessing other Seneca Libraries databases / articles. If you can, it may mean that the resource is down due vendor issues - please try again later.
- If you are using a computer that is part of another network (office, school, institution), it is possible that the network's firewall is blocking access to our resources. This is something that Seneca College cannot fix so you can either speak to their IT staff or come to one of the Seneca campuses.
- If your access problem persists for more than a day, check Seneca Libraries News for any announcements, then complete the online problem report form or send an email describing your problem (screenshots, error messages), the browser you have used, your ISP and the date & time of your access attempt to LibraryTechHelp@senecacollege.ca. Please do not use the email for non-technical library inquiries - see Contact Us for more library contacts.